AI Solutions Developer: Voice & Chat Assistants, Automation Workflows, and SaaS Platforms
Specializing in building intelligent solutions that drive revenue, cut costs, and enhance customer engagement across recruitment, insurance, dispatch, collections, coaching, and advertising industries.
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Core Competencies Across All Platforms
My expertise spans the critical domains required to build and deploy advanced AI solutions, ensuring robust, scalable, and user-centric outcomes across diverse industries.
Web & Platform Development
  • Responsive Web Development
  • UI/UX Optimization
  • Front-End Architecture
  • Custom Software Development
  • Database Design & Management
Operational Efficiency
  • Workflow Automation
  • API & Systems Integration
  • Reporting & Dashboards
  • Cross-Platform Automation
  • Error-Proof Process Design
AI & Conversational Systems
  • AI Chat Assistant Development
  • Conversational Design
  • AI Voice Agent Engineering
  • Compliance-Driven Workflows
  • Identity Verification
  • Objection Handling & Negotiation
  • Data Logging & Integration
Digital Content & Strategy
  • AI-Powered Video Production
  • Scriptwriting & Storyboarding
  • Multi-Channel Content Optimization
8 Advanced AI-Driven Platforms
My portfolio showcases comprehensive AI solutions developed across multiple industries, each demonstrating measurable business impact through intelligent automation. These projects highlight my expertise in designing voice/chat agents, automation workflows, compliance frameworks, and scalable SaaS platforms that deliver tangible ROI.
1
Trans Nexus AI
Voice-powered assistant for dispatch companies that automates carrier outreach and qualification, resulting in 30% faster carrier qualification and lower labor costs.
2
Phone Apply AI
Recruitment automation platform with AI-powered phone interviews, scoring, and ATS integration, delivering 50% less recruiter workload and higher-quality candidate shortlists.
3
Insure Sync AI
Cold calling platform for insurance agencies using AI agents and enriched data, achieving 45% higher contact-to-quote conversion and significantly reduced operational costs.
4
Impact Collect AI
Outbound debt collection platform with AI agents, compliance scripting, and settlement flows that produced 30% more recoveries and stronger compliance safeguards.
1
Collectivia AI
Compliance-first collection platform offering multi-tier payment plans and automated negotiation, resulting in 25% more resolutions and improved consumer trust.
2
Collect Nexus AI
Omnichannel AI recovery hub unifying calls, SMS, and emails into one platform, achieving 40% more right-party contacts and improved recovery rates.
3
Coach Connect AI
Empathetic intake assistant for coaches and counselors, automating lead capture and reducing admin work by 60% while enhancing client experiences.
4
Ad Agent AI
Advertising-focused AI agent that qualifies leads, scores prospects, and delivers CRM-ready data, generating 35% more qualified leads and reduced acquisition costs.
Platform Information At A Glance
Throughout the development of these eight platforms, I've consistently demonstrated expertise in four critical areas that drive successful AI implementation. Each project showcases my ability to balance technological innovation with practical business requirements, resulting in solutions that deliver immediate ROI while maintaining scalability for future growth.
AI Voice & Chat Development
Built natural, compliant conversation flows that maintain human-like interactions while adhering to strict industry regulations. My AI agents can handle complex objections, navigate emotional responses, and maintain consistent brand voice across thousands of interactions daily.
Automation & Integration
Seamlessly connected AI solutions to CRMs, ATS, payment systems, and industry-specific platforms. These integrations create end-to-end workflows that eliminate manual data entry, reduce human error, and ensure consistent information flow across business operations.
Compliance Expertise
Implemented FDCPA, GLBA, and industry-specific regulations directly into AI conversation flows. My platforms include comprehensive audit trails, verification procedures, and scripting guardrails that mitigate regulatory risks while maintaining effective customer engagement.
Scalable SaaS Design
Architected solutions for growth and efficiency with cloud-native infrastructure that handles thousands of concurrent interactions. My platforms feature usage-based pricing models, multi-tenant architectures, and enterprise-grade security protocols.
A Proven Track Record in AI-Driven Business Solutions
This portfolio represents years of expertise applying AI to solve real business challenges across multiple industries. Each solution demonstrates my ability to translate complex business requirements into intuitive, powerful platforms that drive measurable results.
Trans Nexus AI: Voice-Powered Assistant for Dispatch Companies
Overview
Trans Nexus AI revolutionizes how dispatch companies build carrier partnerships through AI-powered outreach. The platform introduces Samantha, a professional AI agent that handles both outbound carrier acquisition and inbound inquiries with natural, industry-specific conversation flows. By automating the traditionally labor-intensive process of carrier outreach and qualification, Trans Nexus AI enables dispatchers to scale their operations while maintaining consistently high-quality interactions.
The Challenge
  • Dispatch companies struggling with inefficient manual outreach processes
  • Inconsistent carrier qualification leading to partnership issues
  • Limited scalability due to human resource constraints
  • High operational costs for carrier acquisition and management
The Solution
  • AI agent (Samantha) handling both outreach and inbound carrier calls
  • Industry-tailored discovery questions to capture essential qualification data
  • Seamless CRM integration for automated lead capture and tracking
  • 24/7 automated engagement capability with consistent quality
Results That Matter
30%
Faster Qualification
Reduced the carrier qualification process from days to hours with automated follow-up and data capture
100%
Consistent Quality
Every carrier interaction follows the same professional, compliant conversation flow
40%
Cost Reduction
Lower labor costs with AI scaling outreach efforts that previously required multiple staff members
Trans Nexus AI demonstrates my ability to design sophisticated AI voice agents, develop industry-specific workflows, and create seamless CRM integrations that transform operational efficiency in the logistics sector.
Phone Apply AI: Recruitment Automation Platform
Transforming Candidate Screening Through AI
Phone Apply AI replaces traditional manual screening with AI-powered phone interviews that evaluate candidates consistently and objectively. The platform conducts structured conversations with applicants, analyzing both verbal responses and sentiment indicators to generate comprehensive candidate profiles. By integrating directly with ATS platforms, Phone Apply AI creates a seamless recruitment workflow that significantly reduces the administrative burden on HR teams.
The system represents a paradigm shift in talent acquisition, combining conversational AI with sophisticated analytics to deliver faster, fairer, and more scalable hiring outcomes. Each interview follows the same structured format, eliminating unconscious bias while capturing nuanced candidate data that helps organizations identify top talent more efficiently.
Key Business Challenges Solved
  • Eliminated time-intensive manual screening processes that drained recruiter productivity
  • Standardized candidate evaluation with consistent question flows and scoring metrics
  • Prevented qualified talent from being overlooked due to human limitations
  • Reduced hiring bottlenecks by automating the most time-consuming recruitment phase
50%
Workload Reduction
Less recruiter time spent on screening
3x
Candidate Throughput
More applicants evaluated per day
Technical Solution Details
AI Interview Engine
Conducts natural, structured phone conversations with configurable question flows and adaptive follow-up based on candidate responses
Sentiment Analysis
Evaluates candidate enthusiasm, confidence, and communication style through advanced voice pattern recognition and linguistic markers
ATS Integration
Connects with major applicant tracking systems to automatically import candidate data and export interview results and scores
Compliance Framework
Ensures all interviews follow EEOC guidelines with consistent questions and objective evaluation criteria
Phone Apply AI showcases my expertise in AI recruitment automation, scoring logic, ATS integration, and sentiment analysis—delivering a solution that transforms hiring efficiency while improving candidate experience.
Insure Sync AI: Cold Calling Platform for Insurance Agencies
Overview
Insure Sync AI reinvents insurance prospecting by replacing inconsistent human cold calling with AI-powered outreach that delivers consistently professional interactions at scale. The platform uses demographic and geographic data to tailor conversations to each prospect, gathering key policy details and qualifying leads before human agents need to engage. This intelligent approach to insurance sales development creates a more efficient pipeline while ensuring full compliance with industry regulations.
The Challenge
Insurance agencies struggled with three critical issues in their outreach efforts:
  • Consistently low conversion rates despite high call volumes
  • Escalating costs for cold calling staff and training
  • Inconsistent outreach quality leading to brand reputation risks
  • Compliance violations due to script deviations
The Solution
Insure Sync AI addressed these challenges through:
  • AI agents specifically trained for insurance prospecting
  • Data-enriched conversations using location and demographic information
  • Compliance-first approach with built-in regulatory guardrails
  • Seamless CRM pipeline integration for lead management
Transformative Results
45%
higher contact-to-quote conversion rate
60%
reduction in cold calling operational costs
100%
compliance across all prospect interactions
3x
increase in daily outreach capacity
Technical Implementation Highlights
Intelligent Conversation Design
Created branching dialogue trees with insurance-specific discovery questions that adapt based on prospect responses. The system intelligently probes for current coverage details, pain points, and buying signals.
Data Enrichment Engine
Integrated third-party data sources to enhance conversations with relevant geographic and demographic insights. This allows the AI to personalize interactions based on location-specific insurance needs and trends.
Compliance Framework
Implemented state-specific insurance regulations directly into conversation flows, ensuring proper disclosures, do-not-call compliance, and appropriate product discussions based on licensing requirements.
CRM Integration Layer
Developed bidirectional connections with popular insurance CRMs, enabling automatic lead creation, call logging, and follow-up task generation based on prospect qualification level.
Insure Sync AI demonstrates my ability to build sophisticated AI prospecting agents, compliance-driven workflows, and CRM-connected pipelines that transform insurance sales development.
Impact Collect AI: Outbound Debt Collection Platform
"Impact Collect AI has transformed our recovery operations. We've increased collections by 30% while reducing staffing costs and compliance risks."
— Collection Agency Director
Revolutionizing Debt Recovery Through AI
Impact Collect AI replaces human collectors with sophisticated AI call agents specifically trained in negotiation tactics and regulatory compliance. The platform automates the entire outbound collection process—from consumer identity verification through structured repayment option presentation and payment processing.
What sets Impact Collect AI apart is its comprehensive compliance framework. Every conversation is logged, summarized, and scored for audit purposes, ensuring complete transparency and regulatory adherence. The system maintains consistent script compliance while adapting to consumer responses, creating more productive recovery interactions.
Key Challenges Solved
  • Eliminated high staffing costs associated with traditional collection operations
  • Mitigated compliance risks through consistent scripting and full call documentation
  • Resolved inconsistent recovery results by standardizing negotiation approaches
  • Provided comprehensive audit trails for regulatory defense
Technical Solution Architecture
Consumer Outreach
AI-powered outbound calling system that intelligently schedules contact attempts based on right-party contact probability, compliance restrictions, and consumer preference data.
Identity Verification
GLBA-compliant verification workflows that authenticate consumers before discussing account details, with multiple fallback options for various verification scenarios.
Negotiation Engine
Advanced conversation logic that presents structured repayment options—including full balance, settlements, and installment plans—based on account characteristics and consumer signals.
Compliance Management
Comprehensive call logging, recording, and scoring system that evaluates each interaction against FDCPA requirements and internal policies.
Measurable Business Impact
30%
Recovery Increase
More accounts resolved through structured AI outreach
100%
Compliance Coverage
Complete audit trails for every consumer interaction
65%
Cost Reduction
Lower staffing expenses compared to traditional collection operations
Impact Collect AI highlights my proficiency in developing sophisticated AI debt collection logic, compliance-driven design, and secure financial data workflows for the accounts receivable management industry.
Collectivia AI: Compliance-First Debt Collection Platform
Overview
Collectivia AI represents the next generation of debt recovery technology—a compliance-driven platform designed to scale collection efforts while ensuring unwavering adherence to FDCPA and GLBA requirements. The system automates both inbound and outbound calls, manages complex consumer objections, and presents structured repayment options tailored to account characteristics and consumer capacity.
What distinguishes Collectivia AI is its transparency-focused approach. Agencies gain comprehensive visibility through intuitive dashboards that track conversations, payment arrangements, and consumer interactions. This creates an environment where every engagement is not only compliant but also fully auditable—a critical advantage in today's regulatory landscape.
Industry Challenges Addressed
  • Rising delinquency rates requiring more efficient recovery approaches
  • Increasing regulatory scrutiny and compliance violation penalties
  • Escalating operational costs impacting collection profitability
  • Consumer trust issues damaging brand reputation
Technical Solution Components
  • Multi-tier payment option system with customizable settlement parameters
  • Secure identity verification workflows with multiple authentication methods
  • Advanced objection handling logic with regulatory-compliant responses
  • Compliance-first automation design with built-in regulatory guardrails
Measurable Business Outcomes
25% Increase
In successful account resolutions compared to traditional collection methods
Consumer Trust
Significantly improved through consistent, transparent interactions
40% Reduction
In staffing costs through intelligent automation of routine collection tasks
Zero Violations
No compliance issues reported since implementation across client base
Advanced Platform Features
1
Intelligent Routing
Directs consumers to appropriate payment options based on account status, payment history, and risk indicators
2
Payment Negotiation
Automated bargaining system that can offer discounts within predefined parameters based on consumer signals
3
Compliance Monitoring
Real-time analysis of all conversations against regulatory requirements with alert system for potential issues
4
Performance Analytics
Comprehensive reporting on recovery rates, payment plan adherence, and call outcomes by segment
Collectivia AI demonstrates my ability to design sophisticated negotiation flows, compliance automation systems, and financial AI workflows that balance regulatory requirements with business performance.
Collect Nexus AI: Omnichannel AI Recovery Platform
Unifying Recovery Channels for Maximum Effectiveness
Collect Nexus AI represents a breakthrough in debt recovery technology—an omnichannel platform that unifies calls, SMS, and email communications into a single cohesive system. At its core are AI agents that negotiate payment arrangements, send timely follow-up reminders, and meticulously log every consumer interaction to ensure compliance with regulatory requirements.
What sets this platform apart is its seamless integration with CRMs and payment processors, creating a centralized hub that gives agencies complete visibility and control over their recovery operations. This unified approach eliminates the fragmentation that traditionally plagues collection efforts, enabling more consistent consumer experiences and improved recovery outcomes.
The Industry Challenge
Before Collect Nexus AI, agencies struggled with:
  • Fragmented systems requiring manual coordination between channels
  • Excessive operational costs from managing multiple platforms
  • Inconsistent consumer communications leading to confusion and complaints
  • Limited visibility into cross-channel consumer journeys
  • Compliance risks from disconnected communication records
The Technical Solution
Collect Nexus AI addresses these challenges through:
  • Unified omnichannel outreach (AI calls, SMS, and email)
  • Intelligent channel sequencing based on consumer behavior patterns
  • Predefined negotiation flows that adapt across communication methods
  • Seamless CRM and payment processor integration
  • Comprehensive compliance dashboards with cross-channel visibility
Key Platform Capabilities
AI Voice Agents
Sophisticated conversation models that negotiate payment arrangements, handle objections, and verify consumer identity according to regulatory requirements
Compliant SMS
Regulation-aware text messaging system with opt-out management, disclosure requirements, and restricted hours enforcement
Secure Email
Encrypted communication channel with dynamic content generation based on account status, payment history, and consumer preferences
Unified Dashboard
Centralized command center showing cross-channel consumer interactions, payment progress, and compliance metrics in real-time
Measurable Business Impact
40%
Contact Improvement
More right-party contacts through optimized channel sequencing
35%
Staff Efficiency
Reduced personnel requirements through cross-channel automation
28%
Recovery Increase
Higher resolution rates compared to single-channel approaches
Collect Nexus AI showcases my knowledge in multi-channel AI design, payment integration systems, and enterprise-grade compliance frameworks for the accounts receivable management industry.
Coach Connect AI: Empathetic Intake Assistant for Coaches
Humanizing Client Acquisition with AI
Coach Connect AI revolutionizes how coaches and counselors manage new client intake through an empathetic AI assistant named Tara. Unlike static forms that feel impersonal, Tara conducts natural phone conversations that adapt to each caller's emotional state, ensuring prospects feel heard and valued from their first interaction.
The platform transforms the traditionally administrative-heavy process of client acquisition into a streamlined, consistent experience. By automatically collecting structured intake information and seamlessly logging it into CRMs, Coach Connect AI allows professionals to focus their energy on client sessions rather than paperwork and follow-up calls.
Industry Challenges Addressed
  • Missed lead opportunities due to limited availability for intake calls
  • Inconsistent information gathering creating preparation challenges
  • Administrative workload taking time away from billable client sessions
  • Delayed follow-up resulting in decreased conversion rates
Technical Solution Components
  • Empathetic AI intake agent (Tara) with emotional intelligence capabilities
  • Structured discovery question flows tailored to various coaching specialties
  • Automated lead summaries with key insights and follow-up recommendations
  • Seamless CRM and scheduling system integration
60%
Admin Reduction
Less administrative work for coaches and counselors
45%
Lead Improvement
Higher conversion rates through immediate engagement
24/7
Availability
Round-the-clock intake capability capturing leads at any time
Emotional Intelligence in Action
"I've been struggling with anxiety for months now, and I'm not sure if coaching is right for me..."
Tara's Response:
I understand how challenging anxiety can be, and I appreciate you reaching out. Many of our clients have found significant relief through our coaching programs. Would you feel comfortable sharing what you've tried so far to manage your anxiety?
"I'm really frustrated with my career progress and need guidance on next steps."
Tara's Response:
I can hear your frustration, and it's completely valid. Career transitions can be particularly challenging. Our career coaches specialize in helping people identify their strengths and find more fulfilling paths. What aspect of your current career feels most misaligned with your goals?
Coach Connect AI highlights my skills in developing empathetic AI, conversational UX design, intake automation workflows, and CRM integration—creating a solution that transforms client acquisition while preserving the human touch essential to coaching relationships.
Ad Agent AI: Advertising-Focused AI Call Agent
Transforming Ad Campaign ROI Through Intelligent Lead Qualification
Ad Agent AI revolutionizes how advertising agencies qualify leads and optimize campaign performance. Instead of relying on inconsistent human cold callers, the platform deploys sophisticated AI agents that engage prospects with tailored discovery questions, apply multi-factor scoring models, and seamlessly deliver qualified leads to CRMs for immediate follow-up.
The system ensures consistent compliance, qualification criteria, and reporting across all campaigns, creating a scalable approach to lead verification that dramatically improves conversion rates while reducing customer acquisition costs. This intelligent approach to prospect engagement allows agencies to scale their outreach efforts without proportionally increasing staff or compromising quality.
Industry Challenges
  • Low-quality leads wasting sales team resources
  • Inconsistent outreach quality affecting brand perception
  • Inefficient ad spend due to poor qualification
  • Limited scalability with human-only qualification
  • Compliance risks from inconsistent call scripts
Technical Solution
  • AI-powered discovery and qualification calls
  • Multi-factor lead scoring models with customizable criteria
  • Real-time CRM integrations for instant lead delivery
  • Comprehensive compliance frameworks with full audit trails
  • Campaign-specific conversation flows and qualifying questions
Business Impact
  • 35% increase in qualified lead volume
  • 42% reduction in customer acquisition costs
  • 5x improvement in outreach capacity
  • 100% compliance with regulatory requirements
  • 22% higher conversion rates from lead to sale
Advanced Platform Capabilities
Intelligent Qualification Logic
Dynamic conversation flows that adapt based on prospect responses to efficiently determine interest level, budget capacity, timeline, and decision-making authority
Multi-Factor Scoring Engine
Sophisticated evaluation system that analyzes verbal responses, hesitation patterns, and objection frequency to generate accurate lead quality scores
Campaign-Specific Templates
Customizable conversation models that align with specific advertising campaigns, product offerings, and target audience characteristics
Enterprise Integration Hub
Comprehensive connection framework supporting all major CRMs, marketing automation platforms, and advertising dashboards for seamless data flow
Ad Agent AI demonstrates my expertise in AI prospecting systems, lead scoring algorithms, CRM automation workflows, and campaign compliance frameworks—delivering a solution that transforms advertising ROI through intelligent lead qualification.